At ch3, protecting your personal information is our top priority. This Privacy Policy clearly explains what data we collect, why we collect it, and how it is kept safe.
As Bangladesh's leading gaming platform, ch3 treats user data with the utmost respect
All data on ch3 is stored with AES-256 encryption. Passwords are hashed and never stored in plain text — not even ch3 staff can view your password.
Every connection between your browser or app and ch3.im is encrypted with 256-bit SSL/TLS. No one can intercept or read your data in transit.
NID or passport information collected for identity verification is used solely for that purpose. This information is never shared with any advertising agency or third party.
Ch3 will never sell or share your personal information, phone number, or email with any advertiser or third party. This is our unconditional commitment to you.
Ch3 only collects information that is strictly necessary to provide our services. We never ask for unnecessary personal details. "Less data, more protection" — that is our policy.
Ch3's systems are audited by external security experts every three months. Any vulnerability identified is resolved within 24 hours.
Ch3 collects certain personal information to provide its services. This data is gathered in three ways — directly from you, automatically while you use the platform, and through third-party verification services.
Directly Collected Information:
Automatically collected information:
Please Note: ch3 never stores your full payment card number or complete bank account details. We use PCI-DSS compliant payment gateways to keep all transactions secure.
Ch3 uses collected data solely for specific, legitimate purposes. We are committed to never using any information beyond those stated purposes.
| Data type | Purpose of use | Used for advertising? |
|---|---|---|
| Name and date of birth | Identity Verification (KYC) | No |
| Mobile Number | OTP, Security Alerts | No |
| Payment information | Transaction processing | No |
| Gaming History | Personalized Experience | Only on ch3 |
| IP address | Security & Fraud Prevention | No |
| Device information | App Optimization | No |
The main purposes for which your data is used are:
Ch3 never sells your personal information. However, limited data may be shared with trusted partners solely to deliver our services.
Circumstances Under Which Data May Be Shared:
Rest assured: Beyond the cases outlined above, ch3 does not share your information with any advertisers, data brokers, or other third parties. This is our non-negotiable policy.
All partners with whom data is shared are contractually bound to uphold ch3's privacy standards. Any partner found in breach of these standards will have their relationship with ch3 terminated immediately.
Ch3 uses cookies on its website and app. Cookies are small text files stored on your device that help improve site functionality.
You can disable optional cookies at any time from your browser settings. Please note that disabling essential cookies may affect login and certain features.
Ch3 does not retain data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.
While your account is active, your profile information, gaming history, and preferences are retained.
As required by financial regulatory guidelines, all transaction records are retained for a minimum of 5 years.
Under anti-money laundering regulations, KYC documents must be retained for 7 years.
Session cookies are deleted when the browser is closed. Persistent cookies last a maximum of 1 year.
Personal data will be deleted within 30 days of your request, except where retention is required by law.
Ch3 believes your data belongs to you. That's why you should have full control over your own information. ch3 gives you the following rights.
Ch3 services are intended for users aged 18 and above. ch3 does not knowingly collect any information from minors.
If a minor has registered on ch3, a parent, guardian, or any concerned individual may notify our support team. Upon confirmation, the account will be closed immediately and all associated data permanently deleted.
Ch3 may update this Privacy Policy from time to time. Changes may be necessary due to legal requirements, new services, or technological developments.
Before any significant changes, ch3 will notify members via:
Continued use of ch3 after any changes takes effect will be considered acceptance of the updated Privacy Policy. If you do not agree, you may request that your account be closed.
Tip: Check this page regularly and look for the "Last updated" date at the top — it always reflects the date of the most recent change.
For any questions, concerns, or requests regarding our Privacy Policy, please reach out through the following:
Requests to delete, correct, or obtain a copy of your data will be completed within 30 days of identity verification.
Ch3 believes your data is your asset — which is why these rights belong to you
You have the right to access any information ch3 holds about you at any time. Submit a request to our support team and you will receive it within 30 days.
You have the right to correct any inaccurate information, including your name, address, or other details. This can be done via Account Settings or by contacting Support.
Upon account closure, all data beyond legal retention requirements will be permanently deleted within 30 days.
You have the right to receive a downloadable copy of the data we hold about you, provided in a verified format.
You have the right to object to the processing of your data for specific reasons. ch3 will not disregard such objections without legitimate grounds.
You can opt out of promotional communications from ch3 at any time — your access to our services will not be affected.
Ch3 is Bangladesh's most transparent gaming platform. We are committed to protecting your privacy.