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Ch3 FAQ — answers to all your questions
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From registration to withdrawal, bonuses to games — ask us anything about ch3. We've answered it all in plain, simple language. Browse by category below or search directly.

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Account & Registration 7 questions

To register at ch3, all you need is an active Bangladeshi mobile number, your full name, and a password. A national ID is not required upfront — though KYC verification may be needed for larger withdrawals. Registration takes just 2 minutes, and you'll receive a 150% bonus on your first deposit.

No. Under ch3's policy, each person is allowed only One Account Not permitted. Opening multiple accounts will result in all accounts being closed and bonuses forfeited. Please use a single account registered in your own name.

Login page and click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Enter the OTP to set a new password — the whole process takes about 2 minutes. If you run into any issues, contact us via Live Chat.

Some details can be updated directly from Account Settings. However, changing your name or mobile number requires KYC verification. In that case, Help Center Visit or notify us via Live Chat. Make sure to provide accurate information.

To register with ch3, your age must be Minimum Age 18 Underage accounts will be closed immediately upon discovery. We are committed to responsible gaming.

To close your account, contact support via Live Chat or email. Make sure to withdraw your balance before closing. For a temporary break, Responsible Gaming Go to the page and choose Cooling-Off or Self-Exclusion.

KYC is typically required for large withdrawals (৳50,000+) or in cases of suspicious activity. Simply submit a photo of your NID card or passport along with a selfie. Verification is usually completed within 24 hours.
Payments, Deposits & Withdrawals 8 Questions

The minimum deposit at ch3 is just ৳500. You can easily deposit via bKash, Nagad, or Rocket. Your balance is credited within 1–5 minutes of depositing. For more information Payment Page View.

ch3 currently supports the following payment methods:
  • Mobile Banking: bKash, Nagad, Rocket
  • Bank Transfer: All major banks
  • Crypto: USDT (TRC20/ERC20)
Full details on each method Payment page available.

Mobile Banking (bKash/Nagad/Rocket) withdrawals typically 15 minutes to 2 hours processing time applies. Bank transfers may take 1–3 business days. Large amounts may be delayed if KYC verification is incomplete.

Wait 5–10 minutes first. If the funds still haven't arrived, contact us via live chat or Help Center Contact us and we'll verify and resolve the issue promptly.

Minimum Withdrawal ৳500. The maximum amount depends on your VIP level and chosen payment method. Standard members can withdraw up to ৳50,000 per day. VIP members enjoy higher limits.

Depositing at ch3 No Extra Charges. However, your mobile banking provider (bKash/Nagad) may apply their own service charges — that is governed by their own policies. ch3 does not charge any deposit fees.

Sending to the number provided by ch3 ensures no issues. If sent to an incorrect number, ch3 has no control over the outcome. Always Payment Page Follow the instructions carefully and double-check the number before sending.

After logging in, go to "Transactions" or Financial Transactions menu. There you'll find your full deposit, withdrawal, and betting history with dates and amounts. Click on any transaction to view its details.
Bonuses & Promotions 7 questions

After your first registration, a 150% welcome bonus is automatically applied to your first deposit — no separate code needed. Simply select "Welcome Bonus" during registration, then make a deposit of any amount. For more details Promotions page View.

Wagering means you need to bet your bonus amount a set number of times before cashing out. For example, a 10x wagering requirement on a ৳1,000 bonus means you must place ৳10,000 in bets before withdrawing. To view bonus terms, Promotions page Go.

Log in to your account and go to the "Referral" section to find your unique referral link. When a new member registers using your link and makes their first deposit, you'll earn ৳500 available.

No, bonuses cannot be withdrawn directly. You must first meet the specified wagering requirements, after which any winnings from the bonus can be withdrawn. Conditions vary per bonus — check the promotions page for full details.

Generally, you cannot activate a new bonus while one is already in use. However, certain bonuses such as referral bonuses may run concurrently. Contact support for more details.

To cancel a bonus, submit a request via Account Settings or Live Chat. Please note that cancelling a bonus will forfeit the bonus balance — however, your original deposit will remain unaffected.

The weekly cashback bonus adds a fixed percentage of your previous week's net losses (typically 10%) to your account every Monday. This bonus has no wagering requirements, or very minimal ones. Details Promotions View.
Games & Betting 6 Questions

At ch3, you get:
  • Slots: 5,000+ Games — Pragmatic Play, PG Soft, Habanero
  • Live Casino: Baccarat, Roulette, Blackjack — Evolution, Ezugi
  • Sports Betting: Cricket, Football, Tennis
  • Fishing Games, Arcade & Lottery
To explore new games, New Games page Go.

Yes. All games at ch3 use internationally certified RNG (Random Number Generator) technology, and game providers are regularly audited by independent third parties. Results cannot be manipulated in any way.

If you're disconnected, your game is saved on the server. Once you reconnect, you'll see the game where you left off. If you notice any discrepancy in your balance, report it to Live Chat immediately — and keep a screenshot.

ch3 offers betting on IPL, BPL, Bangladesh national team matches, the World Cup, the T20 World Cup, and virtually all major international cricket events. Live betting is also available — place real-time wagers while the match is in progress.

Yes, most slot games have a demo mode. You can play in demo mode as a guest without logging in. However, to win real money, you'll need to play with a real account.

Yes! ch3's Live Casino section features games with Bengali-speaking dealers. You'll find Bengali dealers especially in Baccarat and Roulette — giving you an experience that feels just like a real casino.
Security & Login 6 Questions

Yes. ch3 uses 256-bit SSL encryption — the same technology used by banks. Your password is stored in hashed form and cannot be viewed by any staff member. Privacy Policy Read more.

No. No ch3 staff or representative will ever ask for your password or OTP via phone, SMS, or any message. If anyone does — it is definitely a scam. Report it to Live Chat immediately.

Immediate steps: 1) Change your password, 2) Notify Live Chat so your account can be temporarily locked, 3) End all active sessions from your account settings. We will investigate and take prompt action.

Yes. ch3 supports OTP-based two-factor authentication (2FA). An OTP is required every time you log in from a new device. You can keep OTP verification permanently enabled from your Account Settings.

Five consecutive incorrect password attempts will temporarily lock your account for 30 minutes, after which you can try again. If you need immediate access, use the "Reset Password" option or contact us via Live Chat.

Always Direct ch3.im type it directly into your browser to access the site. Do not log in via links received through WhatsApp or SMS. Always verify that the URL contains "ch3.im". Only trust ch3's official link.
Mobile App 5 questions

The ch3 app is completely free to download. Download Page You'll find the Android APK and iOS download link there. ch3 may not be available on Google Play, so download directly from ch3.im. Installation instructions are included on the page.

Yes. The ch3 app is available on both Android and iOS. For Android, you'll need to enable "Install from unknown sources" to install the APK — details Download page Yes.

Yes, and there are extra perks too — fingerprint login, push notifications, a quick deposit button, and a mobile-optimized gaming experience. App users sometimes receive exclusive offers as well.

You'll receive a notification for any new updates when you log into the app. On Android, Download Page Download and install the new APK from there. On iOS, update via the App Store.

Make sure "Install from unknown sources" is enabled on Android, and check that you have sufficient storage space. If the issue persists, Help Center or send a screenshot via Live Chat — we'll assist you right away.
Responsible Gaming 5 questions

Account Settings → Responsible Gaming → Set Limits. You can separately configure daily, weekly, and monthly deposit limits, time limits, and loss limits. For more details Responsible Gaming page।

Self-Exclusion locks your account for a set period (6 months – 5 years), during which you cannot log in or make deposits. Submit a request via Live Chat or email and it will be activated within 1 hour.

Warning signs include: chasing losses by placing more bets, lying to family, being unable to stop gaming, and skipping sleep or work to play. If you notice any of these signs, reach out via chat for support. Learn more Responsible Gaming page.

Cooling-Off is a temporary break lasting 24 hours to 30 days. During this period, you cannot log in, but your balance remains intact. Your account is automatically reactivated once the period ends.

Yes. If you believe a family member has a gambling problem, you can report it as a third party via Live Chat. We will handle the matter confidentially and take appropriate action. For more details Responsible Gaming page।
VIP & Loyalty Program 6 Questions

You're automatically enrolled in the VIP program upon registration. Points accumulate with every bet you place, and enough points will advance you to the next tier. No separate application required.

ch3 VIP has 5 tiers:
  • Bronze: All new members
  • Silver: Mid-tier points — extra cashback
  • Gold: High limits, fast withdrawals
  • Platinum: Personal Manager
  • Diamond: Maximum benefits & exclusive offers

VIP Points can be redeemed for bonus cash. Visit the Points Store to claim free spins, cashback, or exclusive rewards. The higher your VIP tier, the better your point redemption rate.

Yes, prolonged inactivity can cause your tier to drop. Typically, 3 months of inactivity results in a one-tier demotion. Stay active and keep earning points to maintain your tier.

Diamond VIP members receive: a dedicated personal account manager, daily customized bonus offers, the highest withdrawal limits, priority payment processing, and invitations to exclusive events.

VIP points are generally valid for 12 months. Points may expire on inactive accounts, so keep playing regularly and redeem your points before they run out.
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Why ch3

Why is ch3 the top choice in Bangladesh?

Why millions of Bangladeshi gamers choose ch3

Fastest Payment

Deposit via bKash, Nagad, or Rocket in just 1–5 minutes. Withdrawals processed in as little as 2 hours. No more waiting.

24/7 Bangla Support

Having issues at 3 AM? ch3's Bangla-speaking support team is available around the clock via live chat — with an average response time of just 3 minutes.

5,000+ Games

Slots, Live Casino, and cricket betting — all on one platform. New games are added every week.

Best Bonus Offers

150% welcome bonus, weekly cashback, free spins, and referral bonuses. New offers every day.

Completely Secure

256-bit SSL encryption, OTP verification, and automated fraud detection keep your account and funds secure.

Simple Mobile App

Fingerprint login, push notifications, and mobile-optimized gaming on Android and iOS.

Still have questions?

Talk to us directly

If you can't find your answer in the FAQ, our support team is always ready to help

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Email Support

Email us for detailed explanations on complex matters. We respond within 48 hours.

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Live chat is even easier on the ch3 app. Get support from anywhere, right from your mobile.

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