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Your Well-Being Is Our Priority

At ch3 Responsible Gaming — Keep the fun, cut the harm

Gaming should be fun, not stressful. At ch3, we believe every member deserves to play in a safe and healthy way. That's why we've built the strongest responsible gaming framework among gaming platforms in Bangladesh.

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ch3's Commitment: We will never encourage you to go beyond your limits. Your wellbeing matters to us more than any business goal.
Your Gaming Health — Example
This Week's Deposit Limit ৳2,000 / ৳5,000
Daily Playtime 1.5 Hours / 3 Hours
Monthly Loss Limit ৳8,000 / ৳20,000
Cooling-Off Streak 14 Days / 30 Days
You set the limits yourself — and they can be adjusted at any time
Our Philosophy

Gaming is entertainment — not an obligation

Online gaming is growing fast in Bangladesh. For many people, spinning slots from home, betting on cricket, or spending a few hours at a Live Casino has become a regular form of entertainment. But like any pastime, gaming comes with its limits.

Ch3 has always believed that responsible play is more than just a rule — it's a culture. We want every member to enjoy gaming, but never at the cost of their family, health, or finances.

On this page, we openly cover ch3's responsible gaming policy, the tools available to you, and how to recognise the signs of addiction. If you ever feel gaming is getting out of your control — this page is for you.

Keep in mind: Don't count on gaming as a source of income. It's entertainment. Only bet what you can comfortably afford to lose.
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Play with a Clear Purpose
Gaming is entertainment, not a source of income.
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Keep track of your time
Set your own daily gaming time limit.
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Stick to Your Budget
Only bet what you can afford to lose.
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Get Help
If you ever need help, ch3 Support is right here for you.
Safety Tools

6 Key Responsible Gaming Features at ch3

These aren't just words — they're features you can use directly on the ch3 app and website

Set a Deposit Limit

Set deposit limits daily, weekly, or monthly — whichever suits you. Lowering a limit takes effect immediately. Increasing one requires a 72-hour waiting period, which helps prevent impulsive decisions.

Session Time Limits & Reminders

Decide how long you'll play before each session begins. After that time is up, ch3 will automatically show a pop-up — "You've been playing for 1 hour, time to take a break." A reality check can also be enabled every 30 minutes.

Loss Limit

Set a daily or weekly maximum loss limit for yourself. Once you reach that limit, ch3 will automatically suspend play for that period — no room for chasing losses in the heat of the moment.

Cooling-Off Period

Need a mental break? Activate a cooling-off period for anywhere between 24 hours and 30 days. During this time, you won't be able to log in or make deposits. Once the period ends, your account is automatically reactivated.

Self-Exclusion

For a longer break, choose Self-Exclusion — available for 6 months, 1 year, or up to 5 years. Promotional emails and SMS are paused during the exclusion period. Once it ends, ch3 waits for you to decide what comes next.

24/7 Responsible Gaming Support

Ch3's dedicated support team is available in Bangla to help with any gaming-related concerns. Type "RG Help" in Live Chat to be connected directly with a Responsible Gaming specialist.

Warning Signs

Recognise the Signs of a Gaming Problem

We don't always notice when gaming shifts from fun to a problem. Use the signs below to check in on yourself or someone you care about.

If you recognise two or more of these signs in yourself, reach out to ch3 Support or talk to someone you trust. Seeking help is not a weakness — it takes courage.

Ask Yourself: "Am I genuinely playing for fun, or to escape some stress or frustration?" If it's the latter — take a break.
Placing more bets to recover losses ("Chasing Losses")
You're lying to family or friends to cover your gaming
You keep betting beyond your set limits
Unable to stop gaming even when you want to
Skipping meals, sleep, or work to play
Betting with borrowed money or household funds
Losing a game leaves you angry or in a very bad mood
Gaming is causing frequent conflicts with family
Your work or studies are being negatively affected
You feel restless or uneasy when you're not gaming
Check Yourself

Ask Yourself These 8 Questions

Every "Yes" answer is a sign that it's time to review your gaming habits

01

In the past week, have you spent more time or money on gaming than you planned?

02

Do you feel uncomfortable or irritable when you're unable to play?

03

Has gaming negatively affected your family life, work, or studies?

04

Have you ever chased your losses by placing more bets?

05

Have you ever lied to loved ones about your gaming?

06

Have you ever borrowed money or used emergency funds to place bets?

07

Tried to stop gaming but couldn't?

08

Are you turning to gaming to cope with stress or anxiety?

If 3 or more answers are "Yes" — Please contact ch3 Support or activate Self-Exclusion. Asking for help is a sign of strength.
Tool Usage

How do I access ch3's safety tools?

Using ch3's responsible gaming tools is simple. Just log in to the ch3 app or website and find the "Responsible Gaming" option under Account Settings.

All these tools are free, always available, and take effect immediately (a 72-hour processing period may apply in certain cases).

Deposit & Betting Limits

Account → Settings → Responsible Gaming → Set Limits. Daily, weekly, and monthly limits can each be configured separately.

Reductions take effect immediately

Session Timer & Reality Check

Set a time limit for each session. You'll receive a reminder every 30 or 60 minutes asking, "How long have you been playing?"

Customise It Yourself

Cooling-Off Period

Submit a request via Support or go directly to Account Settings. Choose a duration from 24 hours up to 30 days.

Effective Immediately

Self-Exclusion

Submit a request via live chat or email. Choose from 6 months, 1 year, 3 years, or 5 years — it's entirely up to you.

Active within 1 hour

Expert Advice

Type "RG Help" in live chat. Our Bangla-speaking specialist team is available 24/7 to assist you.

Average Response Time: 3 Minutes
Step by Step

Set your gaming limits — in just 5 steps

Log in to the ch3 app or website to get started

01
Log in to the ch3 app or website

Log in to ch3 with your mobile number and password. You can also use fingerprint login.

02
Click on the profile icon

Tap your profile icon at the top right. A dropdown menu will appear.

03
Select "Responsible Gaming"

From the menu, go to "Account Settings" → "Responsible Gaming". All tools are available there.

04
Set Your Preferred Limits or Tools

Deposit limits, time limits, loss limits, or self-exclusion — choose whichever tool works best for you.

05
Verify with OTP

For security, an OTP will be sent to your mobile. Once verified, the change takes effect immediately.

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All Done! You're Safe

Your limit is now set. ch3 will automatically enforce it. If you need any help, we're available on live chat.

Our Commitment

Ch3's Commitment to Responsible Gaming

These commitments aren't just on paper — we uphold them in everything we do, every day

We will never encourage or pressure you to play beyond your limits
Members on self-exclusion will not receive any promotional communications
Responsible Gaming tools will always be free and easily accessible
Any underage (18-) account will be closed immediately upon discovery and all data will be deleted
Members seeking help will always be our top priority
We will proactively notify members if signs of gaming addiction are detected
FAQs

Frequently Asked Questions About Responsible Gaming

Yes, completely safe. No transactions take place on your account during self-exclusion, but your balance remains intact. When the exclusion period ends, you can log back in and withdraw your funds at any time.

Limit decreases take effect immediately. However, increasing a limit requires a 72-hour (3-day) waiting period. This is intentional — to prevent impulsive limit increases made in the heat of the moment.

Reach out to ch3 Support. If you believe a family member has a gaming problem, you can also report it to us as a third party regarding their account. We will act as quickly as possible while keeping all information strictly confidential.

No. Once a cooling-off period has started, it cannot be cancelled before it expires. This is intentional — to prevent impulsive decisions in the heat of the moment. Your account will be reactivated automatically once the period ends.

Strictly prohibited. ch3 enforces an 18+ policy. Age is verified during KYC. Any account found to belong to a minor is closed immediately. Parents are encouraged to enable parental controls on their children's devices.

Yes. ch3's specialist team discusses gaming addiction in Bangla and helps you take the right steps. Type "RG Help" in live chat to be connected on a priority basis.
Healthy Gaming Tips

Build Healthy Gaming Habits

Responsible gaming doesn't mean giving up gaming — it means enjoying it with peace of mind, without letting it become a problem.

  • Set a monthly budget: Decide in advance how much you're willing to spend on entertainment each month — and stay within that limit.
  • Decide How Long You'll Play Before You Start: Decide in advance — "I'll play for 1 hour today." Set a timer and stick to it.
  • Know When to Stop After a Win: The best time to stop is right after a win. Watch out for the "just one more" mindset.
  • Keep Other Hobbies Alive: Keep other hobbies besides gaming — reading, walking, or spending time with family.
  • Don't always play alone: Let a friend or family member know that you play. Transparency helps reduce the risk of developing an addiction.
  • Never play under the influence or when emotionally overwhelmed: Betting when you're emotionally unsettled clouds your judgment.
Support Resources

Where can I go if I need help?

Gaming addiction is a recognised condition — and help is available. You can reach out through the following:

ch3 Live Chat Support
Type "RG Help" — Bangla Support Available 24/7
Email Support
support@ch3.im — Reply Within 48 Hours
Talk to family and friends
Support from loved ones makes the biggest difference
Professional Advice
Consult a Mental Health Professional
Safe Gaming

Play Responsibly — ch3 Is With You

Register at ch3 and play on Bangladesh's only platform that puts your well-being first.

Register Safely Download the App
18+ Only Limit-Setting Features 24/7 Bangla Support Safe Environment
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