From opening an account to making a withdrawal — the ch3 Help Center guides you every step of the way. Bengali-language support, fast resolutions, in plain and simple terms.
Select the category that best matches your issue — ch3 will take you straight to the right answer
Registration, login, password changes, KYC verification, and account security.
Guides for deposits, withdrawals, bKash/Nagad issues, and payment methods.
Welcome bonuses, reload offers, free bet claims, and wagering terms & conditions.
Sports Betting, Live Casino, understanding odds, and game rules.
Mobile app download, installation issues, loading errors, and browser support.
VIP level upgrades, points system, exclusive perks, and personal account manager.
Account locks, suspicious activity, data protection, and Two-Factor Authentication (2FA).
Self-exclusion, deposit limits, gaming breaks, and support links.
New to ch3? No worries. Just follow the simple steps below and you'll be up and playing in minutes.
Create a ch3 account in just 60 seconds using your mobile number or email — no documents required.
Enter the 4 or 6-digit OTP sent to your phone. Once verified, your account will be activated instantly.
Deposit via bKash or Nagad and get a 150% Welcome Bonus — up to ৳15,000.
Start with whatever you enjoy most — cricket betting, Live Casino, or slots.
Click "Forgot Password" on the login page. An OTP will be sent to your registered mobile number. Use the OTP to set a new password.
Multiple incorrect password attempts may temporarily lock your account. Wait 30 minutes or contact us directly via live chat.
Large withdrawals may require an NID card and selfie upload. Verification is typically completed within 2–4 hours.
To change your mobile number, please contact our support team. For security reasons, this cannot be done directly.
Enable 2FA from your account settings. You'll need an OTP every time you log in — keeping your account secure.
To temporarily or permanently close your account, contact us via live chat. If you have a remaining balance, please withdraw it first.
Payments at ch3 are as fast as they are simple. Occasionally minor issues may come up — all the fixes are listed below.
If you pay via bKash or Nagad, save your transaction ID. If the payment is pending, wait 5 minutes. If it still hasn't come through, share the transaction ID with us via live chat.
Withdrawals are typically processed within 15 minutes. Bank transfers may take 2–4 hours. Withdrawals to banks requested after midnight will be processed the following morning.
Minimum deposit ৳500, minimum withdrawal ৳300. Your daily maximum withdrawal limit depends on your VIP level.
Ch3's bonus system is straightforward — find out everything you need to know right here
Before placing a bet on cricket, football, or any other sport, get familiar with ch3's betting rules — it can make a real difference to your winning chances.
Decimal odds of 2.50 mean a ৳100 bet returns ৳250. All odds on ch3 are displayed in decimal format.
Placing bets in real time during a live match. On ch3, live odds update every second.
You can cancel your bet before submitting. Once submitted, cancellations are generally not possible — however, you may use the Cash Out feature to take a partial return.
Combine multiple bets for bigger returns. ch3 allows up to 12 selections in a single combo bet.
If you're experiencing issues with the app or website, try these quick fixes first
Set your own daily or monthly deposit limit — easily adjustable from your ch3 settings.
Take a gaming break for anywhere between 1 day and 6 months. Your account will be inaccessible during this period.
Set a daily gaming time limit. Once the time is up, ch3 will send you a reminder.
If you'd like a permanent closure, use the self-exclusion feature.
Ch3 is strictly for users aged 18 and above. Gambling can be addictive. Do not chase losses by placing more bets. If you feel you have a problem, contact our Responsible Gaming section immediately.
If you can't find a solution, our experienced support team is always here to help
The fastest way to reach us. Click the chat icon on the right side of the site. Average wait time is just 2 minutes.
Email us for complex issues. You can attach screenshots or documents to help explain the problem.
VIP members receive dedicated phone support. Standard members can submit a callback request.